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INTRODUCTIONPERSONTOPERSON1Pleasedtomeetyou!2Whatdoyoudo?3Aroundtheworld4Couldyouplease...?5I'msorry,couldyousaythatagain?PHONECALLS6Hello,howmayIhelpyou?7Holdon,Ijustneedtomakeanote8Iseverythingclear?9I'mcallingbecause10I'mterriblysorryWRITING11Layoutandcontent12You'vegotmail13Getitright!14Keepitsimpleandmakeitclear15Inreplytoyour...16IamsorrytoinformyouthatEXCHANGINGINFORMATION17CanIasksomequestions?18I'dlikesomemoredetails19Couldyoutellmemore...?20Whencanwemeet?21Avoidingmisunderstandings22ThankyouforyourorderMEETINGS23Whatareyourviews?24Thankyouforcoming!25Thefirstitemontheagendais...26Weneedtocometoanagreement27Whendoes'Yes'mean'Yes'?28WeneedtomeetENTERTAININGVISITORS29Makeyourselfathome!30Whatshallwetalkabout?……EXPLAININGANDPRESENTING