作者	暂无
出版社	暂无
出版时间	2006-09-01

特色：

This guide will help managers develop the skills to deal with difficult people and personalities and learn to work productively with them Readers will learn to manage anger and negativity in the workplace, understand how to use feedback to improve a situation and know when and how to hold people accountable for their actions. Avoid Conflicts and Negativity Foster Positive Behaviour Motivate Underperformers