| 作者 |
| [美]杰弗里·K. 宾图（Jeffrey K. Pinto）（宾夕法尼亚州立大学） |
| 丛书名 |
| 高等学校经济管理英文版教材 |
| 出版社 |
| 机械工业出版社 |
| ISBN |
| 9787111615439 |
| 简要 |
| 简介 |
| 内容简介书籍经济管理学书籍 本书在涵盖美国项目管理协会（PMI）制定的项目管理知识体系（PMBoK）的基础上，从战略的层面阐释了项目管理的方法、以整体的视角看待项目管理中多要素的集成；从项目管理的科学层面介绍了项目的风险管理、成本估算和预算、项目进度计划与关键链、资源管理、项目评估和控制等技术与方法；同时也从项目管理的艺术层面刻画了项目经理、项目团队的职责和作用，研究了团队建设、冲突解决、谈判协商的方法。本书通过设计基于MS Project练习、项目管理研究精要、网上练习等多种方式，将现代项目管理理论、项目管理实践、研究和案例学习结合起来，读者可以从多视角来理解项目管理过程。 |
| 目录 |
前言 术语表 第1章 概述：为什么需要项目管理 1 项目导读1-1 尼日利亚拉各斯的开发项目 2 概述 4 1.1 什么是项目 5 1.2 为什么项目很重要 9 项目导读1-2 “拿钱打水漂”：BBC的数字媒体计划 10 1.3 项目生命周期 13 实践中的项目经理1-1 斯蒂芬妮·史密斯，西屋电气公司 15 1.4 项目成功的决定因素 16 项目管理研究精要1-1 如何评估IT项目的成功 19 1.5 建立项目管理成熟度 19 1.6 项目的基础和本书的组织框架 23 小结 27 讨论题 29 案例分析1-1 米格科技有限公司 29 案例分析1-2 汉姆林医院的信息技术部门 30 案例分析1-3 迪士尼珠峰探险 31 案例分析1-4 智利矿工的救援 32 网上练习 33 项目管理职业认证考试样题 34 注释 34 第2章 组织的环境：战略、结构和文化 36 项目导读2-1 特斯拉的50亿美元豪赌 37 概述 38 2.1 项目与组织战略 39 2.2 干系人管理 41 2.3 组织结构 47 2.4 组织结构的形式 48 项目管理研究精要2-1 组织结构对项目绩效的影响 56 2.5 项目管理办公室 57 2.6 组织文化 59 项目导读2-2 美国艺电公司与设计团队中坚固的文化力量 64 小结 65 讨论题 67 案例分析2-1 劳斯莱斯公司 67 案例分析2-2 经典案例：失乐园—施乐 公司的Alto个人电脑 68 案例分析2-3 项目任务估计和“扩大–压缩”文化 69 案例分析2-4 WRU公司 70 网上练习 70 项目管理职业认证考试样题 70 项目综合练习 制订你的项目计划 72 注释 74 第3章 项目选择和项目群管理 76 项目导读3-1 项目选择的程序：来自多个行业的项目选择实例 77 概述 78 3.1 项目选择 78 3.2 项目审查和选择的方法 80 3.3 财务模型 90 项目导读3-2 通用电气公司的项目选择和审查：关卡似的过程 97 3.4 项目群管理 98 小结 105 已解决的问题 107 讨论题 108 练习题 108 案例分析3-1 凯夫拉维克纸业公司 111 案例分析3-2 西部新星有限公司 112 网上练习 113 注释 113 第4章 领导力与项目经理 115 项目导读4-1 伦敦奥运会的杰出领导者—约翰·阿米特爵士 116 概述 117 4.1 领导者与经理 118 4.2 项目经理如何领导团队 119 项目管理研究精要4-1 领导力与情商 124 4.3 卓越的项目领导者的特质 125 项目导读4-2 伊拉图瓦拉皮尔·斯里达兰博士，印度的项目管理明星 126 4.4 项目倡导者 127 4.5 新的项目领导力 131 实践中的项目经理4-1 比尔·莫厄里，计算机科学公司 132 项目导读4-3 全球化管理的挑战 133 4.6 项目管理职业化 134 小结 135 讨论题 136 案例分析4-1 寻找高效的项目经理 137 案例分析4-2 发掘情商，成为一个真正的领导者 137 案例分析4-3 约翰的难题 138 网上练习 141 项目管理职业认证考试样题 141 注释 142 第5章 范围管理 144 项目导读5-1 案例：“我们就像傻瓜”— 俄勒冈州失败的奥巴马医保网站 145 概述 146 5.1 概念开发 148 项目导读5-2 工作说明：当时与现在 151 5.2 范围说明 153 5.3 工作授权 161 项目导读5-3 定义项目工作包 163 5.4 范围报告 164 项目管理研究精要5-1 信息技术项目的“死亡之旅” 165 5.5 控制系统 167 5.6 项目收尾 169 小结 170 讨论题 171 练习题 172 案例分析5-1 波音的虚拟围墙 172 案例分析5-2 加利福尼亚的高速铁路项目 173 案例分析5-3 Dotcom.com的项目管理 175 案例分析5-4 远征战车 176 网上练习 178 项目管理职业认证考试样题 178 MS Project练习 179 附录5A 项目章程样本 180 项目综合练习 制定工作分解结构 182 注释 184 第6章 项目团队的建设、冲突和谈判 186 项目导读6-1 无国界工程师协会：项目团队改善生活 187 概述 188 6.1 建设项目团队 189 6.2 高效项目团队的特征 192 6.3 团队失败的原因 194 6.4 团队发展的阶段 196 6.5 实现跨职能合作 199 6.6 虚拟的项目团队 202 项目导读6-2 远距离虚拟实镜技术让虚拟团队的交流变得容易 203 6.7 冲突管理 204 6.8 谈判 209 小结 214 讨论题 215 案例分析6-1 哥伦布器械公司 215 案例分析6-2 善于计算的人与牛仔 216 案例分析6-3 约翰逊&罗杰斯软件工程公司 217 谈判练习 219 网上练习 220 项目管理职业认证考试样题 220 注释 221 第7章 风险管理 223 项目导读7-1 可以熔化汽车的建筑 224 概述 225 实践中的项目经理7-1 马修·保罗，通用电气公司 227 7.1 风险管理过程的4个阶段 228 项目导读7-2 美国银行完全错估了客户 230 项目导读7-3 上海公寓楼倒塌 239 7.2 项目风险管理：一种集成方法 241 小结 243 已解决的问题 244 讨论题 244 练习题 244 案例分析7-1 经典案例：德哈维兰陨落的彗星 245 案例分析7-2 浮不起来的西班牙海军潜艇 248 案例分析7-3 经典案例：塔科马海峡吊桥 249 网上练习 251 项目管理职业认证考试样题 251 项目综合练习 项目风险评估 253 注释 255 第8章 成本估算和预算 256 项目导读8-1 索契冬奥会—国家声望值多少钱 257 8.1 成本管理 259 8.2 成本估算 262 项目管理研究精要8-1 软件成本估算 270 项目管理研究精要8-2 大型基础设施建设中的欺诈行为 274 8.3 制定项目预算 275 8.4 制定应急费用预算 278 小结 280 已解决的问题 282 讨论题 283 练习题 284 案例分析8-1 基础设施项目的隐藏成本—建设大坝的案例 286 案例分析8-2 波士顿中心干线/隧道项目 288 网上练习 290 项目管理职业认证考试样题 290 项目综合练习 制定成本估算和预算 292 注释 294 第9章 项目进度计划：网络、历时估计和关键路径 296 项目导读9-1 耗费巨资却一无所得：里海卡什干石油开采项目 297 概述 298 9.1 项目进度计划 299 9.2 关键术语 300 9.3 绘制网络图 302 9.4 历时估计 307 9.5 确定关键路径 311 项目管理研究精要9-1 软件开发延时及解决方法 321 小结 322 已解决的问题 323 讨论题 325 练习题 325 网上练习 327 MS Project练习 328 项目管理职业认证考试样题 328 注释 329 第10章 项目进度计划：滞后、赶工和活动网络 330 项目导读10-1 扩建巴拿马运河 331 概述 333 10.1 活动中的滞后关系 333 10.2 甘特图 335 实践中的项目经理10-1 克里斯托弗·富尔茨，劳斯莱斯公司 338 10.3 项目赶工 340 10.4 双代号网络图 348 10.5 使用网络的争议 354 小结 356 已解决的问题 357 讨论题 358 练习题 358 案例分析10-1 布朗克切克建筑公司的项目进度计划（A） 360 案例分析10-2 布朗克切克建筑公司的项目进度计划（B） 360 MS Project练习 361 项目管理职业认证考试样题 361 项目综合练习 制订项目进度计划 363 注释 365 第11章 计划和排班的高级课题：敏捷和关键链 366 项目导读11-1 通过Kickstarter众筹平台来开发项目—交付日期意味着一切吗 367 概述 368 11.1 敏捷项目管理 369 项目管理研究精要11-1 敏捷是否有作用 376 11.2 极限编程 377 11.3 约束理论和关键链项目进度计划 377 11.4 关键链项目进度的解决办法 379 项目导读11-2 美国礼来制药公司与其关键链项目管理的实现 385 11.5 使用关键链法解决资源冲突 386 11.6 关键链项目群管理 387 项目管理研究精要11-2 关键链进度的优势 390 11.7 对CCPM的批评 391 小结 391 已解决的问题 393 讨论题 394 练习题 394 案例分析11-1 这是敏捷的世界 396 案例分析11-2 德国战车产品有限公司 397 网上练习 398 注释 398 第12章 资源管理 400 项目导读12-1 香港与世界上最长的天然气管道相连 401 概述 402 12.1 资源约束的基础 402 12.2 资源负载 405 12.3 资源平衡 407 12.4 资源负载图 416 实践中的项目经理12-1 凯文·奥唐奈上尉，美国海军陆战队 418 12.5 多项目环境下的资源管理 420 小结 423 已解决的问题 424 讨论题 425 练习题 425 案例分析12-1 多任务处理导致的问题 427 网上练习 428 MS Project练习 428 项目管理职业认证考试样题 429 项目综合练习 管理你的项目资源 430 注释 430 第13章 项目评估和控制 431 项目导读13-1 纽约的CityTime项目 432 概述 433 13.1 控制循环：一个通用模型 434 13.2 监控项目绩效 435 13.3 挣值管理 440 13.4 使用挣值管理一组项目 450 项目导读13-2 挣值在诺斯罗普–格鲁曼公司中的应用 451 13.5 有效使用挣值管理的注意事项 452 13.6 项目评估和控制的人为因素 454 小结 458 已解决的问题 459 讨论题 460 练习题 461 案例分析13-1 Kimble大学的IT部门 463 案例分析13-2 超导超级对撞机计划 464 案例分析13-3 波音787“梦幻客机”停飞事件 465 网上练习 468 MS Project练习 468 项目管理职业认证考试样题 469 附录13A 挣得进度 470 注释 475 第14章 项目收尾和终止 477 项目导读14-1 杜克能源取消莱维县的核电厂 478 概述 479 14.1 项目终止的类别 480 实践中的项目经理14-1 迈克·布朗，劳斯莱斯公司 480 14.2 自然终止：收尾过程 482 14.3 项目的提前终止 487 项目导读14-2 “疯狂喂养”的后果：迪拜和取消的建筑项目 490 项目管理研究精要14-1 IT行业的项目终止 492 14.4 准备项目终期报告 494 小结 496 讨论题 497 案例分析14-1 被终止的哈德逊河隧道工程 497 案例分析14-2 永不结束的项目 499 案例分析14-3 海军终止旗舰战舰的开发 500 网上练习 501 项目管理职业认证考试样题 502 附录14A 项目签署文件的样本页 503 注释 507 附录A 累积标准正态分布 509 附录B MS Project 2013指南 510 附录C 项目计划框架 520 Contents Preface Glossary Chapter 1 IntroduCtIon: Why ProjeCt ManageMent 1 Project Profile: Development Projects in Lagos, Nigeria 2 Introduction 4 1.1 What Is a Project 5 General Project Characteristics 6 1.2 Why Are Projects Important 9 Project Profile: “Throwing Good Money after Bad”: the BBC’s Digital Media Initiative 10 1.3 Project Life Cycles 13 Box 1.1: Project Managers in Practice 15 1.4 Determinants of Project Success 16 Box 1.2: Project Management Research in Brief 19 1.5 Developing Project Management Maturity 19 1.6 Project Elements and Text Organization 23 Summary 27 · Key Terms 29 · Discussion Questions 29 · Case Study 1.1 MegaTech, Inc. 29 · Case Study 1.2 The IT Department at Hamelin Hospital 30 · Case Study 1.3 Disney’s Expedition Everest 31 · Case Study 1.4 Rescue of Chilean Miners 32 · Internet Exercises 33 · PMP Certification Sample Questions 34 · Notes 34 Chapter 2 the organIzatIonal Context: Strategy, StruCture, and Culture 36 Project Profile: Case — Tesla’s $5 Billion Gamb le 37 Introduction 38 2.1 Projects and Organizational Strategy 39 2.2 Stakeholder Management 41 Identifying Project Stakeholders 42 Managing Stakeholders 45 2.3 Organizational Structure 47 2.4 Forms of Organizational Structure 48 Functional Organizations 48 Project Organizations 50 Matrix Organizations 53 Moving to Heavyweight Project Organizations 55 Box 2.1: Project Management Research in Brief 56 2.5 Project Management Offices 57 2.6 Organizational Culture 59 How Do Cultures Form 61 Organizational Culture and Project Management 63 Project Profile: Electronic Arts and the Power of Strong Culture in Design Teams 64 Summary 65 · Key Terms 67 · Discussion Questions 67 · Case Study 2.1 Rolls-Royce Corporation 67 · Case Study 2.2 Classic Case: Paradise Lost—The Xerox Alto 68 · Case Study 2.3 Project Task Estimation and the Culture of “Gotcha!” 69 · Case Study 2.4 Widgets ’R Us 70 · Internet Exercises 70 · PMP Certification Sample Questions 70 · Integrated Project—Building Your Project Plan 72 · Notes 74 Chapter 3 ProjeCt SeleCtIon and PortfolIo ManageMent 76 Project Profile: Project Selection Procedures: A Cross-Industry Sampler 77 Introduction 78 3.1 Project Selection 78 3.2 Approaches to Project Screening and Selection 80 Method One: Checklist Model 80 Method Two: Simplified Scoring Models 82 Limitations of Scoring Models 84 Method Three: The Analytical Hierarchy Process 84 Method Four: Profile Models 88 3.3 Financial Models 90 Payback Period 90 Net Present Value 92 Discounted Payback 94 Internal Rate of Return 94 Choosing a Project Selection Approach 96 Project Profile: Project Selection and Screening at GE: The Tollgate Process 97 3.4 Project Portfolio Management 98 Objectives and Initiatives 99 Developing a Proactive Portfolio 100 Keys to Successful Project Portfolio Management 103 Problems in Implementing Portfolio Management 104 Summary 105 · Key Terms 106 · Solved Problems 107 · Discussion Questions 108 · Problems 108 · Case Study 3.1 Keflavik Paper Company 111 · Case Study 3.2 Project Selection at Nova Western, Inc. 112 · Internet Exercises 113 · Notes 113 Chapter 4 leaderShIP and the ProjeCt Manager 115 Project Profile: Leading by Example for the London Olympics—Sir John Armitt 116 Introduction 117 4.1 Leaders Versus Managers 118 4.2 How the Project Manager Leads 119 Acquiring Project Resources 119 Motivating and Building Teams 120 Having a Vision and Fighting Fires 121 Communicating 121 Box 4.1: Project Management Research in Brief 124 4.3 Traits of Effective Project Leaders 125 Conclusions about Project Leaders 126 Project Profile: Dr. Elattuvalapil Sreedharan, India’s Project Management Guru 126 4.4 Project Champions 127 Champions—Who Are They 128 What Do Champions Do 129 How to Make a Champion 130 4.5 The New Project Leadership 131 Box 4.2: Project Managers in Practice 132 Project Profile: The Challenge of Managing Internationally 133 4.6 Project Management Professionalism 134 Summary 135 · Key Terms 136 · Discussion Questions 136 · Case Study 4.1 In Search of Effective Project Managers 137 · Case Study 4.2 Finding the Emotional Intelligence to Be a Real Leader 137 · Case Study 4.3 Problems with John 138 · Internet Exercises 141 · PMP Certification Sample Questions 141 · Notes 142 Chapter 5 SCoPe ManageMent 144 Project Profile: Case — “We look like fools.”—Oregon’s Failed Rollout of Its Obamacare Web Site 145 Introduction 146 5.1 Conceptual Development 148 The Statement of Work 150 The Project Charter 151 Project Profile: Statements of Work: Then and Now 151 5.2 The Scope Statement 153 The Work Breakdown Structure 153 Purposes of the Work Breakdown Structure 154 The Organization Breakdown Structure 159 The Responsibility Assignment Matrix 160 5.3 Work Authorization 161 Project Profile: Defining a Project Work Package 163 5.4 Scope Reporting 164 Box 5.1: Project Management Research in Brief 165 5.5 Control Systems 167 Configuration Management 167 5.6 Project Closeout 169 Summary 170 · Key Terms 171 · Discussion Questions 171 · Problems 172 · Case Study 5.1 Boeing’s Virtual Fence 172 · Case Study 5.2 California’s High-Speed Rail Project 173 · Case Study 5.3 Project Management at Dotcom.com 175 · Case Study 5.4 The Expeditionary Fighting Vehicle 176 · Internet Exercises 178 · PMP Certification Sample Questions 178 · MS Project Exercises 179 · Appendix 5.1: Sample Project Charter 180 · Integrated Project— Developing the Work Breakdown Structure 182 · Notes 184 Chapter 6 ProjeCt teaM BuIldIng, ConflICt, and negotIatIon 186 Project Profile: Engineers Without Borders: Project Teams Impacting Lives 187 Introduction 188 6.1 Building the Project Team 189 Identify Necessary Skill Sets 189 Identify People Who Match the Skills 189 Talk to Potential Team Members and Negotiate with Functional Heads 189 Build in Fallback Positions 191 Assemble the Team 191 6.2 Characteristics of Effective Project Teams 192 A Clear Sense of Mission 192 A Productive Interdependency 192 Cohesiveness 193 Trust 193 Enthusiasm 193 Results Orientation 194 6.3 Reasons Why Teams Fail 194 Poorly Developed or Unclear Goals 194 Poorly Defined Project Team Roles and Interdependencies 194 Lack of Project Team Motivation 195 Poor Communication 195 Poor Leadership 195 Turnover Among Project Team Members 196 Dysfunctional Behavior 196 6.4 Stages in Group Development 196 Stage One: Forming 197 Stage Two: Storming 197 Stage Three: Norming 198 Stage Four: Performing 198 Stage Five: Adjourning 198 Punctuated Equilibrium 198 6.5 Achieving Cross-Functional Cooperation 199 Superordinate Goals 199 Rules and Procedures 200 Physical Proximity 201 Accessibility 201 Outcomes of Cooperation: Task and Psychosocial Results 201 6.6 Virtual Project Teams 202 Project Profile: Tele-Immersion Technology Eases the Use of Virtual Teams 203 6.7 Conflict Management 204 What Is Conflict 205 Sources of Conflict 206 Methods for Resolving Conflict 208 6.8 Negotiation 209 Questions to Ask Prior to the Negotiation 209 Principled Negotiation 210 Invent Options for Mutual Gain 212 Insist on Using Objective Criteria 213 Summary 214 · Key Terms 214 · Discussion Questions 215 · Case Study 6.1 Columbus Instruments 215 · Case Study 6.2 The Bean Counter and the Cowboy 216 · Case Study 6.3 Johnson & Rogers Software Engineering, Inc. 217 · Exercise in Negotiation 219 · Internet Exercises 220 · PMP Certification Sample Questions 220 · Notes 221 Chapter 7 rISk ManageMent 223 Project Profile: The Building that Melted Cars 224 Introduction 225 Box 7.1: Project Managers in Practice 227 7.1 Risk Management: A Four-Stage Process 228 Risk Identification 228 Project Profile: Bank of America Completely Misjudges Its Customers 230 Risk Breakdown Structures 231 Analysis of Probability and Consequences 231 Risk Mitigation Strategies 234 Use of Contingency Reserves 236 Other Mitigation Strategies 237 Control and Documentation 237 Project Profile: Collapse of Shanghai Apartment Building 239 7.2 Project Risk Management: An Integrated Approach 241 Summary 243 · Key Terms 244 · Solved Problem 244 · Discussion Questions 244 · Problems 244 · Case Study 7.1 Classic Case: de Havilland’s Falling Comet 245 · Case Study 7.2 The Spanish Navy Pays Nearly $3 Billion for a Submarine That Will Sink Like a Stone 248 · Case Study 7.3 Classic Case: Tacoma Narrows Suspension Bridge 249 · Internet Exercises 251 · PMP Certification Sample Questions 251 · Integrated Project—Project Risk Assessment 253 · Notes 255 Chapter 8 CoSt eStIMatIon and BudgetIng 256 Project Profile: Sochi Olympics—What’s the Cost of National Prestige 257 8.1 Cost Management 259 Direct Versus Indirect Costs 260 Recurring Versus Nonrecurring Costs 261 Fixed Versus Variable Costs 261 Normal Versus Expedited Costs 262 8.2 Cost Estimation 262 Learning Curves in Cost Estimation 266 Box 8.1: Project Management Research in Brief 270 Problems with Cost Estimation 272 Box 8.2: Project Management Research in Brief 274 8.3 Creating a Project Budget 275 Top-Down Budgeting 275 Bottom-Up Budgeting 276 Activity-Based Costing 276 8.4 Developing Budget Contingencies 278 Summary 280 · Key Terms 281 · Solved Problems 282 · Discussion Questions 283 · Problems 284 · Case Study 8.1 The Hidden Costs of Infrastructure Projects—The Case of Building Dams 286 · Case Study 8.2 Boston’s Central Artery/Tunnel Project 288 · Internet Exercises 290 · PMP Certification Sample Questions 290 · Integrated Project—Developing the Cost Estimates and Budget 292 · Notes 294 Chapter 9 ProjeCt SChedulIng: netWorkS, duratIon eStIMatIon, and CrItICal Path 296 Project Profile: After 20 Years and More Than $50 Billion, Oil is No Closer to the Surface: The Caspian Kashagan Project 297 Introduction 298 9.1 Project Scheduling 299 9.2 Key Scheduling Terminology 300 9.3 Developing a Network 302 Labeling Nodes 303 Serial Activities 303 Concurrent Activities 303 Merge Activities 304 Burst Activities 305 9.4 Duration Estimation 307 9.5 Constructing the Critical Path 311 Calculating the Network 311 The Forward Pass 312 The Backward Pass 314 Probability of Project Completion 316 Laddering Activities 318 Hammock Activities 319 Options for Reducing the Critical Path 320 Box 9.1: Project Management Research in Brief 321 Summary 322 · Key Terms 323 · Solved Problems 323 · Discussion Questions 325 · Problems 325 · Internet Exercises 327 · MS Project Exercises 328 · PMP Certification Sample Questions 328 · Notes 329 Chapter 10 ProjeCt SChedulIng: laggIng, CraShIng, and aCtIvIty netWorkS 330 Project Profile: Enlarging the Panama Canal 331 Introduction 333 10.1 Lags in Precedence Relationships 333 Finish to Start 333 Finish to Finish 334 Start to Start 334 Start to Finish 335 10.2 Gantt Charts 335 Adding Resources to Gantt Charts 337 Incorporating Lags in Gantt Charts 338 Box 10.1: Project Managers in Practice 338 10.3 Crashing Projects 340 Options for Accelerating Projects 340 Crashing the Project: Budget Effects 346 10.4 Activity-on-Arrow Networks 348 How Are They Different 348 Dummy Activities 351 Forward and Backward Passes with AOA Networks 352 AOA Versus AON 353 10.5 Controversies in the Use of Networks 354 Conclusions 356 Summary 356 · Key Terms 357 · Solved Problems 357 · Discussion Questions 358 · Problems 358 · Case Study 10.1 Project Scheduling at Blanque Cheque Construction (A) 360 · Case Study 10.2 Project Scheduling at Blanque Cheque Construction (B) 360 · MS Project Exercises 361 · PMP Certification Sample Questions 361 · Integrated Project—Developing the Project Schedule 363 · Notes 365 Chapter 11 advanCed toPICS In PlannIng and SChedulIng: agIle and CrItICal ChaIn 366 Project Profile: Developing Projects Through Kickstarter—Do Delivery Dates Mean Anything 367 Introduction 368 11.1 Agile Project Management 369 What Is Unique About Agile PM 370 Tasks Versus Stories 371 Key Terms in Agile PM 372 Steps in Agile 373 Sprint Planning 374 Daily Scrums 374 The Development Work 374 Sprint Reviews 375 Sprint Retrospective 376 Problems with Agile 376 Box 11.1: Project Management Research in Brief 376 11.2 Extreme Programming (XP) 377 11.3 The Theory of Constraints and Critical Chain Project Scheduling 377 Theory of Constraints 378 11.4 The Critical Chain Solution to Project Scheduling 379 Developing the Critical Chain Activity Network 381 Critical Chain Solutions Versus Critical Path Solutions 383 Project Profile: Eli Lilly Pharmaceuticals and Its Commitment to Critical Chain Project Management 385 11.5 Critical Chain Solutions to Resource Conflicts 386 11.6 Critical Chain Project Portfolio Management 387 Box 11.2: Project Management Research in Brief 390 11.7 Critiques of CCPM 391 Summary 391 · Key Terms 393 · Solved Problem 393 · Discussion Questions 394 · Problems 394 · Case Study 11.1 It’s an Agile World 396 · Case Study 11.2 Ramstein Products, Inc. 397 · Internet Exercises 398 · Notes 398 Chapter 12 reSourCe ManageMent 400 Project Profile: Hong Kong Connects to the World’s Longest Natural Gas Pipeline 401 Introduction 402 12.1 The Basics of Resource Constraints 402 Time and Resource Scarcity 403 12.2 Resource Loading 405 12.3 Resource Leveling 407 Step One: Develop the Resource-Loading Table 411 Step Two: Determine Activity Late Finish Dates 412 Step Three: Identify Resource Overallocation 412 Step Four: Level the Resource-Loading Table 412 12.4 Resource-Loading Charts 416 Box 12.1: Project Managers in Practice 418 12.5 Managing Resources in Multiproject Environments 420 Schedule Slippage 420 Resource Utilization 420 In-Process Inventory 421 Resolving Resource Decisions in Multiproject Environments 421 Summary 423 · Key Terms 424 · Solved Problem 424 · Discussion Questions 425 · Problems 425 · Case Study 12.1 The Problems of Multitasking 427 · Internet Exercises 428 · MS Project Exercises 428 · PMP Certification Sample Questions 429 · Integrated Project—Managing Your Project’s Resources 430 · Notes 430 Chapter 13 ProjeCt evaluatIon and Control 431 Project Profile: New York City’s CityTime Project 432 Introduction 433 13.1 Control Cycles—A General Model 434 13.2 Monitoring Project Performance 435 The Project S-Curve: A Basic Tool 435 S-Curve Drawbacks 436 Milestone Analysis 437 Problems with Milestones 438 The Tracking Gantt Chart 439 Benefits and Drawbacks of Tracking Gantt Charts 440 13.3 Earned Value Management 440 Terminology for Earned Value 441 Creating Project Baselines 442 Why Use Earned Value 443 Steps in Earned Value Management 444 Assessing a Project’s Earned Value 445 13.4 Using Earned Value to Manage a Portfolio of Projects 450 Project Profile: Earned Value at Northrop Grumman 451 13.5 Issues in the Effective Use of Earned Value Management 452 13.6 Human Factors in Project Evaluation and Control 454 Critical Success Factor Definitions 456 Conclusions 458 Summary 458 · Key Terms 459 · Solved Problem 459 · Discussion Questions 460 · Problems 461 · Case Study 13.1 The IT Department at Kimble College 463 · Case Study 13.2 The Superconducting Supercollider 464 · Case Study 13.3 Boeing’s 787 Dreamliner: Failure to Launch 465 · Internet Exercises 468 · MS Project Exercises 468 · PMP Certification Sample Questions 469 · Appendix 13.1: Earned Schedule* 470 · Notes 475 Chapter 14 ProjeCt CloSeout and terMInatIon 477 Project Profile: Duke Energy and Its Cancelled Levy County Nuclear Power Plant 478 Introduction 479 14.1 Types of Project Termination 480 Box 14.1: Project Managers in Practice 480 14.2 Natural Termination—The Closeout Process 482 Finishing the Work 482 Handing Over the Project 482 Gaining Acceptance for the Project 483 Harvesting the Benefits 483 Reviewing How It All Went 483 Putting It All to Bed 485 Disbanding the Team 486 What Prevents Effective Project Closeouts 486 14.3 Early Termination for Projects 487 Making the Early Termination Decision 489 Project Profile: Case — Aftermath of a “Feeding Frenzy”: Dubai and Ca ncelled Construction Projects 490 Shutting Down the Project 490 Box 14.2: Project Management Research in Brief 492 Allowing for Claims and Disputes 493 14.4 Preparing the Final Project Report 494 Conclusion 496 Summary 496 · Key Terms 497 · Discussion Questions 497 · Case Study 14.1 New Jersey Kills Hudson River Tunnel Project 497 · Case Study 14.2 The Project That Wouldn’t Die 499 · Case Study 14.3 The Navy Scraps Development of Its Showpiece Warship—Until the Next Bad Idea 500 · Internet Exercises 501 · PMP Certification Sample Questions 502 · Appendix 14.1: Sample Pages from Project Sign-off Document 503 · Notes 507 Appendix A The Cumulative Standard Normal Distribution 509 Appendix B Tutorial for MS Project 2013 510 Appendix C Project Plan Template 520 |