特色：
本书从英语学习的基础方法——视听入手，运用录、读、演、写、案例分析、中英互译等多种手段，达到全面提高学生运用语言能力的目的。饭店英语是一门实践性很强的课程，作者在教学中采用了大量案例分析与课堂讨论，既培养了学生的创造性思维和解决问题的能力，还使学生不仅知其然，更知其所以然。同时，教学中引入国外先进的饭店管理理论，并结合我国饭店业的实际情况，注重培养学生的服务意识，开阔了学生眼界，使他们学会站在国际公认的水准上来观察问题、解决问题。
I.WARM-UP A.Brainstorm: ⒈Tell your classmates whether you have been to a hotel and give the description of a hotel.If you have never been to a hotel,tell others what you think a hotel should be. ⒉Tell your classmates why you select hotel management as your major. ⒊Tell your classmates about your career plan after your graduation.Give the reason for the decision.